Items ordered and paid for will ship within 2–5 business days, unless otherwise noted in description of product. We primarily ship through USPS. After leaving our facility, USPS typically delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.
Return & Exchange Policy
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to reach out to us at at any time if you are unhappy with your order. In most cases, returns are processed as store-credit or exchange due to the nature of our products. However, in rare cases, we may accommodate refunds if the product is returned due to an allergic reaction or damage/defect. In order to receive a store-credit/refund, please reach out to us within 30 days of purchase and send the product back to us within 10 days of reaching out. There must be 50% or more of the product left in the bottle/jar in order to qualify.
NIB Studio is not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to NIB Studio.