Policies

Appointments may be canceled or rescheduled up to 24 hours in advance (48 hours for groups of three or more). This allows us the opportunity to offer the appointment time to guests on our waitlist.

Appointments canceled within the required notice period will be charged 100% of the scheduled service amount.

If you do not arrive for your scheduled appointment and do not provide advance notice, you will be charged 100% of the scheduled service amount.

Guests with repeated no-shows may be restricted from booking future appointments.

We understand that delays happen. While we will do our best to accommodate late arrivals, arriving late may result in a shortened appointment to ensure we remain on schedule for all guests. In some cases, the appointment may need to be forfeited. The full service amount will still apply.

To ensure a smooth experience for all guests, group appointments of five or more guests require at least 48 hours' notice for cancellations or rescheduling.

Please arrive on time and allow extra time for parking and check-in. Late arrivals may result in shortened services to avoid impacting other scheduled appointments.

Group appointments are reserved under a single credit card, and a 20% gratuity will be added to the final bill.

As many of us at NIB are parents ourselves, we understand that little ones may occasionally accompany you to your appointment. Children are always welcome in our studios; however, if they are not receiving a service, they must remain supervised by an accompanying adult at all times.

To help maintain a calm and relaxing environment for all guests, we kindly ask that children are able to remain quiet and respectful of the studio atmosphere throughout the visit.

At Nothing in Between, we intentionally maintain a quieter environment to encourage rest, relaxation, and presence.

To help preserve this experience for all guests, we kindly ask that conversations, phone calls, and electronic devices be kept at a respectful volume throughout the studio.

We want every guest to leave feeling cared for and satisfied with their experience. If you have concerns about your service, please contact the studio within 3 days of your appointment so we can review the situation and determine an appropriate solution.

While refunds are not offered for services rendered, we are committed to addressing concerns when they are brought to our attention promptly.

To help us prepare for your visit, we recommend completing your intake form before your appointment. If you are unable to do so, please arrive 10–15 minutes early to allow time to complete the required paperwork.

Even if your intake form has been completed in advance, we still recommend arriving 10 minutes early to settle in and prepare for your service.

Late arrival or incomplete intake forms may shorten your service time. In some cases, we may be unable to begin the service if sufficient preparation time is not available.

Please notify us of any injuries, medical conditions, recent surgeries, or pregnancy when booking your appointment. Our therapists reserve the right to modify or discontinue a service if they believe it is not appropriate for your health, safety, or well-being.

To help us prepare for your visit, we recommend completing your intake form before your appointment. If you are unable to do so, please arrive 10–15 minutes early to allow time to complete the required paperwork.

Even if your intake form has been completed in advance, we still recommend arriving 10 minutes early to settle in and prepare for your service.

Late arrival or incomplete intake forms may shorten your service time. In some cases, we may be unable to begin the service if sufficient preparation time is not available.

Please let us know if you are pregnant or have any allergies, skin sensitivities, medical conditions, or recent cosmetic procedures, including Botox, fillers, chemical peels, or laser treatments. Our estheticians may modify or postpone certain treatments to ensure your safety, comfort, and the best possible results.

• Botox, fillers, chemical peels, microneedling, microblading, dermaplaning or microdermabrasion treatments should be scheduled at least 2-3 weeks prior to your facial service.

• Don’t exfoliate, wax, or apply RX-strength topicals 2 days before your service.

• If you’re pregnant, we recommend you wait until you’ve reached 12 weeks.

• After receiving services such as Gua Sha, it is possible to experience bruising, which will usually be gone within 1-2 weeks.

• Clients ages 14 or older are eligible to receive facial services.

A valid credit card is required to reserve all appointments.

Your card will not be charged at the time of booking unless otherwise noted. It will only be used in accordance with our cancellation and missed appointment policies.

NIB gift cards may be purchased online or in-studio and are valid for 5 years from the date of purchase. Gift cards may be redeemed for services at any of our studio locations.

Gift cards may not be used toward gratuity. Gratuity may be provided using cash or another accepted form of payment.

Please treat gift cards like cash. Lost, stolen, damaged, or misplaced gift cards cannot be guaranteed to be replaced or recovered. If your gift card was registered in our system and the balance can be verified, we may be able to assist in locating the remaining value.

If you have questions regarding your gift card balance or expiration date, please contact the studio and our team will be happy to assist you.